This Cancellation & Refund Policy ("Policy") governs the terms and conditions under which Marine Resource Foundation Tamil Nadu ("we", "us", or "our") processes cancellations and refunds for donations, event registrations, program fees, and other transactions. Please read this policy carefully before making any payment or donation.

1. General Principles

At Marine Resource Foundation Tamil Nadu, we operate as an organization with the primary goal of supporting our mission and programs. Our refund and cancellation policies are designed to balance the needs of our donors and participants with our organizational responsibilities and legal obligations.

• All transactions are processed securely through our payment partners
• Refund requests are reviewed on a case-by-case basis
• We reserve the right to modify this policy at any time, with changes effective immediately upon posting
• Specific terms may apply to certain events, programs, or campaigns, which will be communicated at the time of transaction

2. Donations

Non-Refundable Donations:

• Once a donation is successfully processed, it is considered final and cannot be canceled or refunded under normal circumstances
• Donations are used to support our programs and operations
• Your donation may be tax-deductible as allowed by law (consult your tax advisor)
• Receipts for tax purposes will be issued upon successful processing of your donation

Refundable Donation Scenarios:

Refunds may be considered in the following exceptional circumstances:

• Duplicate Transactions: If you accidentally made the same donation twice, we will refund the duplicate transaction
• Technical Errors: If a technical error on our website or payment system resulted in an incorrect transaction amount
• Unauthorized Transactions: If you did not authorize the donation and can provide proof of fraud or unauthorized access
• Processing Errors: If our payment processor made an error in processing your donation
• Legal Requirements: Where required by applicable law or regulation

Donation Refund Timeframe:

• Refund requests must be submitted within 30 days of the original transaction date
• Requests submitted after 30 days may be considered on a case-by-case basis but are not guaranteed
• We will review your request within 5-7 business days and notify you of our decision

3. Recurring Donations

If you have set up a recurring donation (monthly, quarterly, or annual), you have full control over your subscription.

• Cancellation: You can cancel your recurring donation at any time through your account settings or by contacting us
• Effective Date: Cancellations will take effect at the end of the current billing cycle
• No Refund for Past Payments: Canceling a recurring donation does not entitle you to a refund for donations already processed
• Confirmation: You will receive a confirmation email when your recurring donation is successfully canceled
• Reactivation: You can reactivate your recurring donation at any time

4. Event Registrations

For events, workshops, seminars, or programs that require registration fees, the following terms apply:

Cancellation by Participant:

• More than 14 days before event: Full refund minus any processing fees (typically 2-3%)
• 7-14 days before event: 50% refund or credit toward a future event
• Less than 7 days before event: No refund, but may be transferable to another person (subject to event capacity)
• No-show: No refund will be issued for no-shows

Cancellation by Organization:

• If we cancel an event, you will receive a full refund or the option to transfer your registration to a future event
• Refunds will be processed within 14 business days of the event cancellation
• We are not responsible for any additional costs you may have incurred (travel, accommodation, etc.)

Postponement:

• If an event is postponed, your registration will automatically be transferred to the new date
• If you cannot attend the new date, you may request a full refund within 7 days of the postponement announcement

5. Program Fees and Memberships

For ongoing programs, memberships, or subscription-based services (if applicable), the following terms apply:

• Monthly Subscriptions: Cancellations must be made at least 7 days before the next billing cycle to avoid charges
• Annual Memberships: Refunds are prorated based on the remaining term, minus a 10% administrative fee
• Program Participation: Once a program has commenced, fees are non-refundable unless the program is canceled by us
• Special Programs: Some programs may have specific cancellation terms that will be communicated at the time of registration

6. How to Request a Refund

To request a refund, please follow these steps:

• Contact Us: Email us at info@tnmrf.com with the subject line "Refund Request"
• Provide Details: Include the following information in your request:
• Your full name and contact information
• Transaction ID or receipt number
• Date and amount of the transaction
• Reason for the refund request
• Supporting documentation (if applicable, such as proof of duplicate transaction or error)
• Response Time: We will acknowledge your request within 2 business days and provide a decision within 5-7 business days
• Processing Time: Approved refunds will be processed within 7-14 business days to the original payment method

7. Refund Processing

Once your refund request is approved, the following applies:

• Processing Time: Refunds are typically processed within 7-14 business days from approval
• Payment Method: Refunds will be issued to the original payment method used for the transaction
• Bank Processing: Depending on your bank or credit card issuer, it may take an additional 3-5 business days for the refund to appear in your account
• Processing Fees: In some cases, processing fees charged by payment processors may be deducted from the refund amount
• Currency: Refunds will be processed in the same currency as the original transaction
• Confirmation: You will receive an email confirmation once the refund has been processed

8. Non-Refundable Items

The following items are generally non-refundable:

• One-time donations (except in exceptional circumstances as outlined above)
• Processing fees charged by payment processors
• Merchandise or physical items that have been shipped or delivered
• Digital products or services that have been accessed or downloaded
• Event registrations canceled less than 7 days before the event
• Program fees for programs that have already commenced

9. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or credit card company without first contacting us, we may take the following actions:

• We will investigate the chargeback and provide evidence to your payment provider
• If the chargeback is found to be fraudulent or invalid, you may be responsible for any fees incurred
• We reserve the right to refuse future transactions from accounts that have filed fraudulent chargebacks
• We strongly encourage you to contact us first to resolve any issues before initiating a chargeback

10. Special Circumstances

We understand that special circumstances may arise. We will consider refund requests in the following situations:

• Medical Emergencies: Documented medical emergencies that prevent attendance at an event
• Family Emergencies: Serious family emergencies (death, illness) that prevent participation
• Natural Disasters: Situations beyond your control that prevent attendance or participation
• Organizational Errors: Clear errors or misrepresentations on our part

Requests for refunds under special circumstances must be submitted with appropriate documentation and will be reviewed on a case-by-case basis.

11. Tax Implications

If you received a tax receipt for your donation and later receive a refund:

• You may be required to return the original tax receipt or acknowledge the refund in your tax records
• The refunded amount cannot be claimed as a tax deduction
• We recommend consulting with a tax advisor regarding the tax implications of receiving a refund
• We will provide updated documentation if required by tax authorities

12. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated to users through:

• Email notification for registered users
• Notice on our website homepage
• Updated "Last updated" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

For questions about this policy, refund requests, or cancellation inquiries, please contact us:

When contacting us, please provide as much detail as possible about your transaction and the reason for your request. This will help us process your request more efficiently.